Lorenza has an amazing ability to connect with clients very quickly; she establishes her credibility immediately and creates a great rapport with the client. Her engaging style means clients willingly open up to her and tell her what’s really going on.
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Dominic Rowles, New Business Sales Exec, NTT DATA UK


Lorenza has provided me with invaluable help in understanding my client's needs better. She is able to create connections with individuals to the point where they will open up to her and share information that otherwise would remain unbeknownst and wouldn't let us improve our service.
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Jorge Lesmes, Banking Practice Director, NTT DATA UK


Lorenza builds a strong rapport with her clients extremely quickly which results in a very natural conversational interviewing style. She is able to elicit detailed feedback from the clients she interviews because they are put at ease and open up to her. This feedback is proving invaluable in providing clear areas of focus for the improvement of our service delivery.
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Sarah Wood, Client Partner, Global Systems Integrator

